Refund and Returns Policy


If your plans change and you want to return early, we have a no refund policy, regardless of how much notice you have given. The only instances where a refund applies would be due to a medical emergency (proof required) or a unforeseen flight change out of your control (proof from airline required). In the event of a flight change 24hrs notice from your new return time is required for the refund to qualify. If you qualify for a refund and fall into a different payment bracket as a result of returning sooner, you will be charged in line with the correct pricing structure. If you have paid by card and you qualify, the convenience fee is not refunded.

Faulty Product

In the unfortunate event that the product is faulty, we will ensure we get the problem fixed as quickly as possible. If we have the availability we can swap the product for you (during operational hours) but in the event this is not possible you will be asked to wait while the repairs are carried out. Compensation will only occur if the time taken to repair has surpassed 3 hours (during our operational hours). If reported outside of our operational hours the issue will have to wait until our shop reopens, we will have 3 hours from our opening time to fix the issue for you.